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Privacy Policy

1. Introduction

At The Auto Claim Line (“we,” “our,” or “us”), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you access our website or use our services for personal injury claim lead generation in the United States.

We may update this Privacy Policy from time to time. Any modifications will be reflected in the “Last Updated” date. We encourage you to review this policy periodically to stay informed about any changes.

2. Information We Collect

We may collect personally identifiable and non- personally identifiable information from you.

2.1 Personal Information

We may collect personal details that you provide voluntarily when you:

  • Sign up for our lead services
  • Request details about our offerings
  • Submit a contact form
  • Communicate with us regarding our services

    • The personal information we collect may include:

  • Full name
  • Email address
  • Phone number
  • Law firm details
  • Professional certifications
  • Billing and payment details

    • 2.2 Lead Data

    As a part of our lead generation services, we collect information from individuals seeking legal assistance for personal injury claims. This information may include:

  • Full name
  • Contact details
  • Case specifics
  • Accident and Injury details

    • 2.3 Automatically Collected Information

    When you visit our website, we may automatically gather certain technical details about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring websites or links
  • Access timestamps
  • Pages viewed and interactions

    • 3. How We Use Your Information

    At The Auto Claim Line, we utilize the collected information for multiple purposes, such as:

  • Delivering, maintaining, and enhancing our lead generation services
  • Connecting potential claimants with suitable legal professionals
  • Processing payments and managing user accounts
  • Keeping you informed about services, updates, and promotions
  • Responding to inquiries, feedback, and support requests
  • Analyzing website usage and performance metrics
  • Detecting, preventing, and addressing fraudulent activities or legal violations
  • Ensuring compliance with applicable laws and regulations

    • 4. Disclosure of Your Information

    We may share the information we collect in the following circumstances:

    4.1 Service Providers

    We may disclose your information to trusted third-party vendors, business partners, and service providers who assist us in delivering our services, such as payment processors, marketing platforms, and customer support providers. These entities are only given access to the information necessary to perform their functions on our behalf.

    4.2 Legal Compliance

    We may share your information when required by law or when we believe such action is necessary to:

  • Fulfill a legal obligation or comply with regulatory requirements
  • Defend our rights, property, or business interests
  • Investigate or prevent fraud, security threats, or other unlawful activities
  • Protect the safety and rights of users, employees, or the public

    • 4.3 Business Transactions

    If our company undergoes a merger, acquisition, financing, asset sale, or other business transition, your information may be transferred as part of that process. We will take steps to ensure your data remains protected during such events.

    4.4 Attorney Partners

    As a lead generation service, our primary function is to connect potential claimants with relevant legal professionals. We share lead details with attorney partners who meet the necessary criteria based on location and legal expertise to provide appropriate representation.

    5. Lead Information Practices

    5.1 Lead Collection

    We obtain lead information through various sources, including online forms, phone calls, chatbots, and referrals from partner networks. All data is collected transparently, with the potential client’s awareness and consent.

    5.2 Lead Distribution

    Lead information is shared with attorney partners based on relevant factors such as location, legal specialization, and availability. In some cases, the same lead may be provided to multiple attorneys in accordance with our Terms and Conditions.

    5.3 Lead Retention

    We store lead information only for the duration necessary to fulfill the purposes stated in this Privacy Policy. If required by law, we may retain certain data for a longer period to comply with legal or regulatory obligations.

    6. Data Security

    We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we strive to protect your data, we cannot ensure absolute security.

    7. Your Privacy Rights

    7.1 Access and Control

    Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • The right to access the personal data we hold about you
  • The right to request corrections to inaccurate or outdated information
  • The right to request the deletion of your data
  • The right to opt out of specific data-sharing practices

    • 7.2 California Privacy Rights

    If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other state regulations. These may include the right to know what personal data we collect, the right to request its deletion, and the right to opt out of data sales, if applicable.

    7.3 European Privacy Rights

    Individuals in the European Economic Area (EEA) have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to withdraw consent at any time.

    To exercise any of these rights, please feel free to contact us.

    8. Children’s Information

    Our services are intended for adults and are not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently gathered data from a child under 18, we will promptly delete the information.

    9. Cookies and Tracking Technologies

    We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. These technologies help us understand user behavior and improve our services.

    You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

    10. Changes to This Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time. If changes are made, we will update the “Last Updated” date at the top of this page. Significant changes may be communicated via email or a notice on our website. We encourage you to periodically review this policy to stay informed about how we protect your information.

    11. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us.

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